Watching One Of The Great Ones

One of my training programs last week was a group of school administrators and school district leaders in California. They were a dynamic, engaging group and I tremendously enjoyed my time with them. I also had the unique opportunity to see a fantastic ringmaster in action.

I arrived early to set up for the meeting and was met by "Dave" the facilities manager. He greeted me at the door, ushered me into the meeting room and immediately began asking me what I needed to get set up. No matter what I asked, Dave either had it available or quickly contacted someone to take care of it. When he finished with me, he moved to the food service area and guided the group as they set up for breakfast. Next, it was time to greet the participants. He was everywhere!

Once the program started, I noticed that Dave would stop by from time to time, checking on things and making changes as needed. Always upbeat, he left a wake of smiles as he scurried around taking care of things.

The most telling moment about Dave came when I talked with him after the program. I thanked him for doing such an outstanding job taking care of all of us. His response, "This is my school, and whatever happens here is a reflection of me." Dave gets a HUGE standing ovation from me and countless others in that school system. I left that meeting having learned much.

Who could you observe today that could teach you something about being a better ringmaster of your circus?